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BILLING PROCEDURES
Dear Valued Carrier,
I'm sure you are finding, like Tucker Company Worldwide and everyone else, that the pace of business keeps getting faster and customer expectations keep getting higher. We're all working harder than ever, and Tucker is grateful and proud to say the carriers we work with are among the best in the business, and getting better all the time.
Billing accuracy is an area that matters to all of us, and to our customers. For about a year now, Tucker Company Worldwide has invested a great deal of time and energy in a targeted billing accuracy improvement initiative that has made tremendous strides. By at least one measure, Tucker has increased its billing accuracy by 50% over pre-2007 levels.
We're proud of what we've accomplished, but we don't want to rest on our laurels. We know we can do even better for our customers, and we're asking for your help. I'm confident that you'll find the refocused and refined carrier billing procedures, listed below, make a lot of sense and will go along way to help your company, and ours, provide the best possible service to our customers.
Thank you for your continued valued service, and your help with our new billing accuracy initiative.
Sincerely,
Gene Wherrity,
Vice President Operations
I'm sure you are finding, like Tucker Company Worldwide and everyone else, that the pace of business keeps getting faster and customer expectations keep getting higher. We're all working harder than ever, and Tucker is grateful and proud to say the carriers we work with are among the best in the business, and getting better all the time.
Billing accuracy is an area that matters to all of us, and to our customers. For about a year now, Tucker Company Worldwide has invested a great deal of time and energy in a targeted billing accuracy improvement initiative that has made tremendous strides. By at least one measure, Tucker has increased its billing accuracy by 50% over pre-2007 levels.
We're proud of what we've accomplished, but we don't want to rest on our laurels. We know we can do even better for our customers, and we're asking for your help. I'm confident that you'll find the refocused and refined carrier billing procedures, listed below, make a lot of sense and will go along way to help your company, and ours, provide the best possible service to our customers.
Thank you for your continued valued service, and your help with our new billing accuracy initiative.
Sincerely,
Gene Wherrity,
Vice President Operations
Carrier Billing Procedures
Effective Monday May 5, 2008
Effective Monday May 5, 2008
- To ensure prompt payment, all carrier invoices must include a Tucker PRO Number and a signed legible POD.
- Carrier invoices that do not include a Tucker PRO Number and a signed legible POD will be returned to the carrier unpaid.
- Tucker Company Worldwide will pay only carrier charges (including detention and all other accessorials) that appear on a Load Confirmation and are approved before they are incurred and documented before the carrier invoices Tucker Company Worldwide.