Immediate Quotes with Faxed Confirmation
We answered our customers’ demands
Every request for quote gets the following attention:
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Verbal quotes – usually while you are on the phone |
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Stored online quote, with all details for up to 4 years |
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Faxed, dated and numbered confirmation of verbal quote minutes after phone conversation |
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Shipper Header Screen
Holds Most of Your Important Information
Every Customer has what we call a “Shipper Header Screen.” This is where much of the important information about your freight, special handling requirements, contacts, hours for loading and unloading, etc. are kept.
Whenever we create a shipment, we enter all pertinent information and retain it in our computer system for up to 4 years. Should we handle the same shipment again, that information can be automatically retrieved. This allows us to be as efficient and informed as possible with every shipment.
"Hot Field"
Makes Sure Critical Information Gets Communicated on Every Shipment
Certain information is absolutely critical for every shipment. We have a “hot field”, containing special instructions. This information shows up on every quote and load created for you, eliminating the need to remember, or see it in the shipper header screen.
Database of Directions
Reduces Hassle of Giving Drivers Directions
Tucker continually tracks and maintains directions for all our repeat customers and their customers. With such an extensive database, we are able to give our carriers and drivers directions into our customers’ and receivers’ facilities.
Benefits include:
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Our customer saves tremendous time |
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Increased on-time performance |
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Our office keeps drivers moving and earning |
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Our operations people have electronic mapping and mileage guides on their computers for instant retrieval of any address |
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Standard Customer Report
Every customer will receive our standard monthly performance report, or “scorecard” detailing our on-time performance.
Some features:
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Date and time the shipment was called into Tucker Company Worldwide – “Load Tender Time” |
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Scheduled pickup time |
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Actual pickup time |
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Scheduled delivery time |
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Actual delivery time |
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All shipments handled, with dates and times |
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Statistics and totals |
Customized Customer Reports
With advance notice, we can customize our spreadsheet reports to show almost any combination of data. Some customers ask for $/pound, $/skid, or cases per truck.
Our ability to customize helped one customer resolve pricing issues. One of their goals is to keep average freight dollars per product invoice at levels below 8%. Prior to Tucker Company Worldwide co-designing this spreadsheet, this company was losing money on some major accounts and didn’t know it.
Different regions of the country have higher freight costs. They compensate for that with pricing and volume incentives with their customers. We can help you design practically any spreadsheet to help you, your sales, marketing, and/or customer service department with the toughest freight cost issues.
Whatever your request, we can usually tailor a report to satisfy you.
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