At Tucker Company Worldwide, we take insurance and claim resolution very seriously. Naturally, our customers look to us for claim resolution assistance.
We encourage customer claims to be filed through our office where we can assure all pertinent information is forwarded to our carrier. In order to provide speedy and full claim resolution, we put an internal “timer” on the claim. We know the procedures, and usually have the best leverage with the carrier.
Carrier Policies
The law – both common and statute – clearly states that the hauling carrier is primarily liable for cargo loss and damage. The carrier in possession of the goods is exactly who you want to be responsible.
Tucker Company Worldwide continually monitors the insurance policy of each of its carriers.
Every Tucker contracted carrier is required to furnish us with an updated Primary Cargo Loss & Damage certificate naming Tucker Company Worldwide (and our customers) as the insured. Our computer system tracks these policies and their expiration dates. If a carrier’s insurance policy expires, our computer system will not allow us to assign that carrier to a shipment.
Freight Value
We haul a variety of freight for our customers. Some freight, such as pharmaceuticals, rare metals, and machinery, can be extremely expensive to insure. If the value of the freight we are hauling exceeds the carrier’s insurance coverage per load, our computer causes the insurance coverage field to flash, forcing a dispatch review.
There are times customers will request us to move the freight at a released value, since it is covered by their own policy. We may then use a carrier with less coverage, but only then.
Added Coverage
As a backup to the carrier’s primary insurance, Tucker Company Worldwide maintains a “Contingency Cargo Loss & Damage” policy for $100,000 per occurrence, $500,000 all losses combined. This backup policy gives you one more level of coverage.
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